What to Expect at a Veterinary Appointment
Knowing what to expect at your appointment can help make the process run more smoothly for you and your pet.
1. Welcome To Our Hospital
We ask that you arrive about 10 minutes early for your appointment. This allows time for you to check-in and update any necessary information.
2. Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You will be able to ask any questions during this time and we will take the time needed to answer them.
3. Exam, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment.
After your visit, we will create a detailed report of our diagnosis and your pet's treatment plan. We will keep this information on hand whenever you need it.
Our Pet Care Philosophy
We proudly serve pet owners in Picton, Belleville, and surrounding areas. We are dedicated to providing preventive care and client education, along with the veterinary services your pet needs.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, and American Express.
- Are there payment plans available for my pet’s care?
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, by calling ahead you can help us prepare for your visit as well as help prevent any disappointment if we don't have space.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- I am visiting the area, can I bring my pet for an appointment?
Yes! We welcome cats and dogs visiting our area if they are in need of veterinary care.
- What types of animals do you treat?
We focus on small domestic animals such as dogs or cats. Please contact us if you would like to learn more about which pets we can treat.
- Where can I purchase my pet's prescription and food?
You can conveniently purchase the specialty food and treats your pet needs via our online shop.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upon your arrival with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.